Exchanges/Returns

STANDARD RETURNS

• Must be requested within 14 days from the day of delivery
• The item must be new, unused, unassembled, and in original packaging
• Buyer pays return shipping cost
• Items cannot be returned based on the color. 
• 25% Restocking fees apply, due to manufacturer charges
• Returns must include an RMA# (provided by us)
• Products must be shipped back to us, traceable and insured (tracking MUST be shared with us for a refund)
• We cannot be held responsible for any damage or loss along the way.
• Refund will be processed as soon as the item is received and verified in the warehouse
• To start a return, please send an email to returns@manorhousesinks.com

EXCHANGES

• Exchanges will be treated as a standard return (as above)
• A new order can be placed for another product.

CANCELLATIONS

• Can take up to 24 hours to confirm a cancellation
• Full refund only if the product has not been processed by the manufacturer for shipment.
• If the product has shipped, cancellations will be treated as a standard return (see above)