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Exchanges/Returns

STANDARD RETURNS

  • Must be requested within 14 days from the day of delivery
  • The item must be new, unused, unassembled, and in original packaging
  • Buyer pays return shipping cost
  • Items cannot be returned based on the color. 
  • 25% Restocking fees apply, due to manufacturer charges
  • Returns must include an RMA# (provided by us)
  • Products must be shipped back to us, traceable and insured (tracking MUST be shared with us for a refund)
  • We cannot be held responsible for any damage or loss along the way.
  • Refund will be processed as soon as the item is received and verified in the warehouse
  • To start a return, please send an email to returns@manorhousesinks.com

EXCHANGES

  • Exchanges will be treated as a standard return (as above)
  • A new order can be placed for another product.

CANCELLATIONS

  • Can take up to 24 hours to confirm a cancellation
  • Full refund only if the product has not been processed by the manufacturer for shipment.
  • If the product has shipped, cancellations will be treated as a standard return (see above)