ORDER CONFIRMATION:
As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card for the purchase. We then contact our suppliers to confirm that your item is in stock and available for immediate shipment. If it is on backorder or unavailable, we will void the pre-authorization and contact you by email. If your item is available to ship within 2 business days, we will process the charge and submit the order for shipment.
ORDER SHIPMENT:
If your order is in stock and we process the charge to your credit card, it will ship within two business days of the order date. We will email you tracking information within 24 hours of your order leaving the warehouse, using the email address you provided at checkout. If you have not received tracking information within six business days of your order, please contact us at [email protected].
DOMESTIC SHIPPING:
We offer free shipping on all orders over $100 and a $20 flat rate on orders under $100, except for items that ship by truck freight (see below). We aim to give accurate shipping times, but these can vary depending on the shipping company. In-stock items normally ship within 2 days, although some special or custom products may take 2-6 weeks.
Shipping and lead times may vary depending on the product and your location, and during busy holiday periods. We regularly update lead times in each product description, so please check there first. If it is still unclear when to expect your order, email us at [email protected]. Expedited shipping is available at an additional charge.
Manorhousesinks.com is not responsible for additional shipping charges caused by customer absence, an incorrect shipping address or a refused package. If you refuse a package from Manorhousesinks.com, you remain responsible for the original shipping charges, the cost of returning the package to the manufacturer and any restocking fees. This amount will be deducted from any merchandise credit.
Note: We do not cover the additional cost of shipping to Alaska, Hawaii or Puerto Rico. Some manufacturers' warranties do not extend outside the lower 48 states, so please check with us before you buy.
TRUCK FREIGHT (LTL) ITEMS:
Some of our larger and heavier sinks are too big for parcel delivery and ship by truck freight (LTL). These items are marked "Ships by truck freight" on the product page and are not included in our free shipping offer. A flat freight charge of $460 per freight item is added at checkout, and it includes liftgate delivery.
- The freight carrier will call you to schedule a delivery window.
- Delivery is curbside, and someone must be present to sign for it.
- Please inspect the sink before signing, and note any damage on the delivery receipt. If there is damage, follow the inspection guidelines below.
- Freight transit typically takes 5-14 business days after the order ships.
INTERNATIONAL SHIPPING:
We are unable to ship outside the continental USA at this time. We do accept international orders shipped to a US address or a mail forwarding facility. Please contact us for more information.
INSTALLATION:
Every installation is different. We always recommend receiving your sink before making any cabinet, countertop or other cuts, as we are not responsible for installation fit. Please use a qualified professional contractor for installation.
INSPECTION GUIDELINES:
- Please inspect your item(s) carefully within 24 hours of delivery to make sure nothing was damaged in shipping. Take the item(s) out of the box and remove all packaging for a thorough inspection.
- If your item arrives damaged, please email detailed photos to [email protected] within 24 hours of delivery so we can establish what went wrong.
- Please send us photos of:
- the entire box
- a close-up of the damage
- the shipping label on the box
- any damage to the box
- the barcode on the bottom of the sink
- We cannot guarantee to take responsibility for damage that is not reported within 24 hours of delivery.
